Privacy Policy — edg333 Data Protection & Your Rights

Our Privacy Commitments

Six principles governing how edg333 handles your personal data

Full policy below

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Data Is Collected Only for Specific Purposes

edg333 collects personal data solely for the purposes of account registration, identity verification, payment processing, customer support, fraud prevention, and legal compliance. We do not collect data speculatively or for purposes unrelated to delivering our platform services.

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We Do Not Sell Your Personal Data

edg333 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Data may only be shared with carefully selected service providers — payment processors, identity verification services, and fraud detection systems — and only to the extent necessary to deliver the service you requested.

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Industry-Standard Encryption at All Times

All data transmitted between your device and edg333's servers is protected by SSL/TLS encryption. Account passwords are stored using one-way cryptographic hashing and are never held or transmitted in plain text. Payment details are handled exclusively through PCI-compliant payment processors.

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You Have Rights Over Your Own Data

As an edg333 player, you have the right to request access to the personal data we hold about you, to request corrections to inaccurate data, and to request deletion of your data subject to our legal retention obligations. Submit any data rights request to [email protected].

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Data Retained Only as Long as Necessary

edg333 retains personal data only for as long as your account is active or as required by applicable legal and regulatory obligations. Once data is no longer needed for its original purpose and no legal retention requirement exists, it is securely deleted or anonymised.

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Transparent Communication About Policy Changes

When edg333 makes material updates to this Privacy Policy, we will notify registered players via the platform or by email to the address on file. The effective date at the top of this document always reflects the most recent revision. Continued use of the platform after notification constitutes acceptance of the updated policy.

1. Data Controller Identity

Who is responsible for your personal data on edg333

For the purposes of this Privacy Policy, the data controller is edg333, the operator of the online casino and sports betting platform accessible at https://edg333.app ("edg333", "we", "us", "our"). edg333 determines the purposes for which your personal data is processed and the means by which that processing is carried out.

edg333 is the primary point of contact for all data-related enquiries from players based in Bangladesh and other jurisdictions from which the platform is accessed. If you have any questions about how your personal data is processed, or if you wish to exercise any of your data rights, please contact our support team directly.

Data rights requests and privacy-related enquiries can be directed to edg333 at [email protected]. Please include your registered account username and a brief description of your request. edg333 targets a response time of 10 business days for all formal data rights submissions.

2. Personal Data We Collect

The categories of information edg333 collects and why

edg333 collects personal data through several channels: directly from you when you register an account or contact support; automatically when you use the platform; and from third-party verification services where identity checks are required. The table below summarises the main data categories, the specific data points within each category, and the primary purpose for collection.

Category	Data Points	Primary Purpose
Identity Data	Full legal name, date of birth, national ID or passport number	Account registration, age verification, KYC compliance
Contact Data	Mobile number, email address, residential address	Account communication, transaction notifications, support
Financial Data	Mobile wallet account references (bKash, Nagad, Rocket, Upay), bank account references, transaction history	Deposits, withdrawals, fraud prevention, AML compliance
Technical Data	IP address, device type, browser type and version, operating system, session tokens	Platform security, fraud detection, session management
Usage Data	Game history, bet amounts, win/loss records, bonus usage, session duration, pages visited	Responsible gaming monitoring, product improvement, dispute resolution
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support, dispute resolution, quality assurance

⚠ edg333 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by applicable law for responsible gaming purposes (e.g., self-exclusion records).

3. How We Use Your Personal Data

The lawful bases and specific uses for each category of data

edg333 processes your personal data only where a lawful basis exists for doing so. The primary lawful bases on which we rely are: performance of a contract (delivering the platform services you registered for); compliance with a legal obligation (identity verification, anti-money laundering checks); our legitimate interests (fraud prevention, platform security, service improvement); and, where required, your explicit consent (certain marketing communications).

Use 3.1

Account Registration & Management

We use your identity and contact data to create and maintain your edg333 account, verify your age and identity, and ensure that only one account is registered per player. This processing is necessary for the performance of the contract between you and edg333.

Use 3.2

Payment Processing

We use your financial data to process deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels. Payment data is passed to our payment processing partners in encrypted form and is never stored on edg333 servers beyond the minimum necessary for transaction record-keeping.

Use 3.3

Identity Verification & KYC

Bangladesh regulations and edg333's own player protection standards require us to verify the identity of all players before permitting withdrawals above certain thresholds. We use identity data and may engage third-party verification providers for this purpose. Verification data is handled with strict confidentiality and is not used for any other purpose.

Use 3.4

Fraud Prevention & Platform Security

Technical data and usage data are analysed by edg333's fraud detection systems to identify unusual activity patterns, prevent account takeover, detect bonus abuse, and safeguard the integrity of the platform. This processing is carried out on the basis of edg333's legitimate interest in maintaining a secure and fair gaming environment.

Use 3.5

Responsible Gaming Monitoring

edg333 uses usage data — including session duration, frequency of play, deposit patterns, and loss amounts — to monitor player behaviour for signs of problem gambling. Where our systems identify a player who may be at risk, edg333 may take proactive steps including sending responsible gaming reminders, temporarily restricting deposits, or prompting the player to review their limits. This processing is in edg333's legitimate interest and in the player's own interest.

Use 3.6

Customer Support & Dispute Resolution

Communications data — including support chat transcripts and email correspondence — is retained to assist with the resolution of disputes and to provide quality customer support. Support records are retained for a minimum of 24 months from the date of the interaction.

Use 3.7

Marketing Communications

Where you have provided explicit consent, edg333 may use your contact data to send promotional communications about new games, seasonal bonuses (Pohela Boishakh, Eid, BPL season, Victory Day offers), and platform updates. You may withdraw consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

4. Sharing Your Personal Data

When, why, and with whom edg333 shares your information

edg333 does not sell, rent, or trade personal data to any third party for marketing purposes. We share personal data only in the limited circumstances set out below, and only to the extent strictly necessary for the stated purpose.

Payment processors: Financial data is shared with our payment partners (bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks) solely to process deposit and withdrawal transactions on your behalf.
Identity verification providers: Identity data may be shared with specialist KYC and age verification service providers to fulfil our verification obligations. These providers are contractually bound to process data only for the specified verification purpose.
Game providers: Usage data relating to game sessions may be shared with our game technology partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) for the purposes of game performance analysis and dispute resolution. Game providers do not receive identity or financial data.
Fraud prevention and security services: Technical data and limited usage data may be shared with fraud detection platforms to identify and prevent fraudulent activity on the platform.
Law enforcement and regulatory authorities: edg333 may disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction. In such cases, edg333 will disclose only the data specifically requested and will notify the player where legally permissible to do so.
Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of edg333's assets, personal data held about players may be transferred to the acquiring entity. Players will be notified of any such transfer via the platform or by email in advance of the transfer taking effect.

All third-party service providers engaged by edg333 are required to implement appropriate technical and organisational measures to protect personal data and to process it only in accordance with edg333's instructions and this Privacy Policy.

5. Cookies & Tracking Technologies

How edg333 uses cookies and similar technologies on the platform

edg333 uses cookies and similar tracking technologies to support the operation of the platform, maintain your login session, remember your preferences, and collect analytical data about how the platform is used. The following cookie types are used on the edg333 platform:

Type 1

Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your login session, maintain your authentication state, and support the security features of the site. These cookies cannot be disabled without impairing the functionality of the platform.

Type 2

Functional Cookies

Functional cookies remember your preferences — such as your preferred language settings and last-visited game categories — to provide a more personalised experience on your next visit. Disabling these cookies will not prevent access to the platform but may result in a less personalised experience.

Type 3

Analytical Cookies

Analytical cookies collect aggregated, anonymised data about how players use the edg333 platform — which pages are visited most frequently, how long sessions last, and which games are most popular. This data is used solely for internal product improvement and is not shared with third-party advertisers.

Type 4

Security & Fraud Detection Cookies

These cookies support edg333's fraud detection systems by storing a session fingerprint that helps identify unusual or potentially fraudulent activity. They operate alongside our server-side fraud detection processes and form part of our commitment to platform security.

Most mobile browsers allow you to manage cookie preferences through your browser or device settings. Note that disabling strictly necessary cookies will prevent you from logging in to your edg333 account. For further information about managing cookies, refer to your device or browser documentation.

6. Data Retention Periods

How long edg333 keeps different categories of personal data

edg333 retains personal data for as long as your account remains active and for such further periods as are required by applicable legal and regulatory obligations. The table below sets out the standard retention periods for each data category.

Data Category	Retention Period	Basis
Identity Data	Account lifetime + 5 years post-closure	Legal / AML compliance obligation
Financial Data	Account lifetime + 5 years post-closure	Legal / financial record-keeping obligation
Contact Data	Account lifetime + 2 years post-closure	Contractual / support continuity
Technical Data	12 months rolling	Fraud prevention / security monitoring
Usage / Game Data	Account lifetime + 2 years post-closure	Dispute resolution / responsible gaming records
Communications Data	24 months from interaction date	Support quality / dispute resolution
Self-Exclusion Records	Minimum 5 years from exclusion date	Responsible gaming compliance

Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

7. Your Data Rights

Rights you hold as an edg333 player regarding your personal data

As a player on the edg333 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact edg333 support at [email protected] with your registered account username and a clear description of the right you wish to exercise. edg333 will respond within 10 business days.

Right of access: You may request a copy of the personal data that edg333 holds about you, along with information about how that data is being used.
Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
Right to erasure: You may request that edg333 delete your personal data. This right is subject to our legal retention obligations — data that must be retained under applicable law cannot be deleted before the end of the relevant retention period.
Right to restriction: You may request that edg333 restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request a copy of your data in a commonly used, machine-readable format.
Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect processing carried out prior to withdrawal.
Right to object: You may object to processing that is based on edg333's legitimate interests, including profiling for responsible gaming monitoring. edg333 will assess such objections and respond within 10 business days.

Please note that exercising certain data rights — for example, requesting deletion of identity data — may result in the closure of your edg333 account, as we cannot maintain an account without the minimum personal data required by our legal obligations.

8. Security Measures

How edg333 technically and organisationally protects your data

edg333 implements a layered security architecture to protect the personal data of all players. Our security programme includes, but is not limited to, the following measures:

SSL/TLS encryption for all data transmitted between player devices and edg333 servers.
One-way cryptographic hashing of account passwords — passwords are never stored or transmitted in plain text.
PCI-compliant payment processing — card and wallet payment credentials are handled exclusively by our certified payment partners and are never stored on edg333 infrastructure.
Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
Automated intrusion detection and anomaly monitoring systems operating continuously across our server infrastructure.
Regular security assessments and code reviews as part of our software development lifecycle.
Secure data deletion procedures ensuring that data is irrecoverably destroyed at the end of its retention period.

While edg333 takes all reasonable technical and organisational measures to protect your data, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, edg333 will notify affected players without undue delay.

You also play a role in keeping your account secure. edg333 recommends that you use a strong, unique password for your account, do not share your login credentials with any third party, and contact support immediately if you suspect any unauthorised access to your account.

9. Children & Minors

edg333's strict policy on data relating to persons under 21

The edg333 platform is strictly for adults aged 21 and above. edg333 does not knowingly collect, process, or store personal data relating to any person under the age of 21. If edg333 discovers or has reasonable grounds to believe that an account has been registered by a person under 21, that account will be suspended immediately, all personal data associated with the account will be reviewed, and any data belonging to a minor will be deleted as soon as practicable, subject only to any legally mandated retention obligations that may arise from the circumstances of the discovery.

If you believe that a minor has registered an account on edg333, please notify us immediately at [email protected]. edg333 takes this issue extremely seriously and will act promptly on any credible report of underage access.

10. Updates to This Privacy Policy

How edg333 communicates changes to this document

edg333 may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, the effective date at the top of this document will be updated and, where reasonably practicable, registered players will be notified via the platform or by email to their registered address.

We encourage all players to review this Privacy Policy periodically. The current version is always available at https://edg333.app/privacy-policy. Continued use of the edg333 platform following notification of an update constitutes your acceptance of the revised Privacy Policy. If you do not accept an update, you must stop using the platform and contact support to request account closure.

For any privacy-related questions not addressed in this document, contact edg333 at [email protected]. We are committed to responding to all privacy enquiries within 10 business days. This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between edg333 and its players.

edg333 Privacy Policy